Type alias EngagementContextEventBeta

Type declaration

• engagementContext: { startTime: number; engagementId: string; acceptTime?: number; queueId?: string; queueName?: string; isTransfer?: string; transferType?: string; transferFromAgentId?: string; transferFromAgentName?: string }

  • startTime: number

    The date when the engagement was first created in ISO 8601 format "yyyy-MM-dd'T'HH:mm:ss'Z'" or yyyy-MM-dd'T'HH:mm:ss’TZD’

  • engagementId: string

    The engagement's ID

  • Optional acceptTime?: number

    The time when the engagement was accepted by the current agent

  • Optional queueId?: string

    The ID of the queue which the engagement is routed to

  • Optional queueName?: string

    The name of the queue which the engagement is routed to

  • Optional isTransfer?: string

    If the call has been transferred or not from a previous agent

  • Optional transferType?: string

    type of transfer: direct, warm

  • Optional transferFromAgentId?: string

    The ID of the agent who initiated the transfer

  • Optional transferFromAgentName?: string

    The name of the agent who initiated the transfer

• timestamp: number